Our Return Window

You have 2 days from the date of delivery to request a return or exchange. After that window closes, we're generally not able to process a refund, so it's worth checking your order soon after it arrives.

To be eligible, items need to be:

• Unused and unopened
• In their original packaging, with all seals intact
• Accompanied by your order number or proof of purchase

We get it — makeup and skincare are personal, and you can't always tell if a product's right for you until you've tried it. Unfortunately, for hygiene and safety reasons, we can't accept returns on opened or used cosmetics, unless the item arrived damaged or defective.

Items That Can't Be Returned

A few categories are excluded from our standard return policy:

• Opened or used skincare, makeup, and beauty tools
• Final sale or clearance items (these are marked clearly at checkout)
• Gift cards
• Products purchased from third-party retailers, not directly through our website

If you're ever unsure whether your item qualifies, just drop us a message before sending anything back. It saves everyone time.

How to Start a Return

Getting a return going is pretty straightforward:

1. Email us at shelbycosmetic18@gmail.com with your order number and the reason for the return
2. We'll review your request and send you return instructions, including the address to ship the item back to
3. Pack the product securely in its original packaging
4. Ship it back using a trackable method — we recommend this so there's no dispute over whether it arrived

Once we receive the item, our team inspects it to confirm it meets the return conditions. This usually takes 2-4 business days.

Refunds

Once your return is approved, we'll process your refund to the original payment method. Depending on your bank or card provider, it can take anywhere from 5 to 10 business days for the funds to actually show up in your account — that part's a little out of our hands.

Here's what to expect refund-wise:

• Product cost: Refunded in full for eligible returns
• Original shipping fees: Non-refundable, unless the return is due to our mistake (wrong item, damaged product, etc.)
• Return shipping costs: Covered by you, unless we sent something incorrect or defective

If your refund is taking longer than expected, check with your bank first. If it's still not showing up after 10 business days, reach out to us and we'll look into it.

Damaged or Defective Items

Mistakes happen, even with careful packing. If your order arrives damaged, defective, or if we've sent you the wrong item entirely, contact us within 2 days of delivery with photos of the issue. We'll cover the cost of return shipping and get a replacement or full refund sent your way — no extra hassle on your end.

Exchanges

Prefer a swap instead of a refund? We can usually arrange an exchange for a different shade, size, or product of equal value, as long as the original item meets our return conditions. Just mention it when you reach out, and we'll walk you through the process.

Late or Missing Refunds

Before panicking about a missing refund, here's a quick checklist:

• Double-check your bank account or card statement again
• Contact your card issuer — processing times can vary on their end
• Reach out to your bank, since there's sometimes a delay before a refund posts officially

Still no luck? Email us at shelbycosmetic18@gmail.com and we'll dig into it on our side.

Changes to This Policy

We may update this Refund Policy occasionally to reflect changes in how we operate or to stay compliant with regulations. Any updates will be posted here with a revised date, so it's worth a quick check if it's been a while since your last order.