Processing Time

Once your order comes through, our team gets to work pulling, packing, and prepping it for shipment. Most orders are processed within 1-2 business days, not including weekends or holidays. During sales events or product launches, processing can take a little longer — we'll always let you know if there's an expected delay.

You'll get a confirmation email the moment your order is placed, and a separate shipping notification once it's actually on its way.

Shipping Methods and Costs

We offer a few different shipping options at checkout, so you can pick what works best for your timeline and budget:

Exact costs and delivery windows are calculated at checkout based on your location and the size of your order, so what you see there is the final word.

Delivery Times

Delivery estimates start counting from the day your order ships, not the day you place it. Keep in mind these are estimates, not guarantees — carriers can run into delays we simply don't control, especially around holidays or severe weather.

Domestic orders typically arrive within 2-4 working days. If you've selected international shipping, delivery can take longer depending on customs processing in your country.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow its progress in real time. If a few hours pass and tracking isn't updating, don't worry — it can take a little time for carriers to scan packages into their system after pickup.

Lost your tracking email? Check your spam folder first, then reach out to us and we'll resend it.

Shipping Delays

We know waiting on a package you're excited about is no fun, especially when it's running behind. While we do everything on our end to ship orders promptly, delays can happen because of:

• Severe weather or natural events
• Carrier service disruptions
• High order volume during sales or holidays
• Incorrect or incomplete shipping addresses

If your order is taking noticeably longer than the estimated delivery window, reach out to us and we'll track it down.

Incorrect Shipping Addresses

Double-checking your shipping address before hitting "place order" saves everyone a headache. If you notice an error right after checkout, email us immediately at shelbycosmetics18@gmail.com — we may be able to correct it before the order ships. Once a package is out the door, we're not able to redirect it, and we can't be held responsible for orders delivered to an address entered incorrectly at checkout.

Lost or Stolen Packages

If tracking shows your package as delivered but you can't find it, first check around your property, with neighbors, or with anyone else who might have accepted it on your behalf. If it's genuinely missing after 24-48 hours, contact us and we'll help sort out next steps with the carrier.

For packages that are confirmed lost in transit (not marked as delivered), we'll work with you on a replacement or refund once the carrier's investigation is complete.

Damaged Packages

If your order arrives visibly damaged, don't toss the packaging — take a few photos and email us at shelbycosmetic18@gmail.com within 2 days of delivery. We'll get a replacement or refund moving quickly once we've reviewed the details.

Changes to This Policy

We may update this Shipping & Delivery Policy from time to time as our shipping partners, rates, or processes change. Any updates will be posted here with a new date, so it's worth a glance if you haven't ordered with us in a while.